Frequently Asked Questions

  • I (Bill DeWitt) retain all rights to my artwork. Reproduction of any artwork is within my rights unless the Collector has purchased full or partial rights along with the original piece. The Collector is not allowed to reproduce the artwork without my written permission.

    If the artwork is featured in a magazine or other media, proper credit is requested. As the collector, you have the right to display the painting piece in your home or business, but resale or reproduction requires written permission from me. If you're interested in acquiring reproduction rights, feel free to discuss this option with me.

  • After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these and contact us promptly in case of a mistake. If you didn't receive the confirmation, please check your spam folder.

    • Cancellations will only be accepted within 24 hours of placing your order.

    • We are not responsible for any mistakes in addresses you input.

    • During peak periods (ie. holidays seasons) processing and shipping can take longer.

  • We ship using UPS, FedEx, and USPS Priority Mail, First Class for domestic orders or via UPS. Our shipping rates are calculated based on courier rates.

  • If you would like to place an international order, please contact us.

    Border fees, duties, and handling fees may be charged by other countries. Please keep in mind that tracking may be unreliable depending on your country.

  • In most cases, orders are processed and shipped out within 1-2 weeks of placing your order unless this lands on a US holiday.

    Made to Order or Commissioned items will be shipped out as soon as they are finished.

  • Our parcels/packages are equipped with a tracking number that will be sent to you in your shipping confirmation email. Once packages are dispatched for shipping, via UPS, FedEx, or USPS. You’ll be able to track your package via the courier’s website that corresponds with your tracking number.

    If the tracking is interrupted or shows signs of incomplete delivery, please contact the courier for additional details.

  • We are at the peril of the UPS, FedEx and USPS. After your order is shipped, we only have access to the same tracking information that we've provided you.

    If your package has yet to arrive within 2 weeks of the shipping date, reach out.

  • If you received the wrong product from us, or it arrived defective or damaged, please contact us as soon as possible.

    All orders are FINAL SALE. We do not accept returns on any orders.

    • If you have any questions or concerns please contact us.

    • You must notify us within 7 days of any issues with the items you receive.

    • Claims for items damaged upon receipt must include clear photos of the damaged item.

    Initial shipping costs are non-refundable.